HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
• For other special offers and giveaway items, please allow from 2 to 4 weeks for delivery as they may be shipping from other countries. • For international shipping allows from 3-7 weeks.
MY TRACKING NUMBER ISN’T WORKING
Tracking numbers can take 3-5 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact us.
I NEED HELP WITH A LATE ORDER
If your order has not arrived after 4 weeks (domestic) and 6 weeks (international), please contact customer service at [email protected]/contact-us
What type of payments do you accept?
We accept Visa, Mastercard as well as Paypal.
When will my card be charged?
Just after your order has been successfully placed.
HOW SECURE IS MY PERSONAL INFORMATION?
UMACSTORE adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
CAN I RETURN MY ORDER FOR REFUND/ REPLACEMENT?
You can return you order to get a refund if they are defective or damaged. However, you need to pay the shipping fee. You can also return item to get a replacement. We will pay the shipping fee for you if you replace item to get the new one.
If you have any problems with your items, just email us at [email protected] We will try to find the best method to solve your problems.
CAN I CHANGE A DEFECTIVE/DAMAGE PRODUCT?
If the product you received is defective or damaged, please contact us as soon as possible at [email protected] We'll refund the order or send you a replacement if you want.